- IT monitoring ensures that critical technology equipment operates efficient, early failure detection takes place and remediation is done before staff (or even worse customers) notice an issue.
It provides Executive Teams with a live dashboard to view the health of their Business Services and hides the boring technical bits in the background. It is either Green and operating within expectations or not and the team can get involved to understand what is required to remediate.
Furthermore it provides the IT team with the toolset to be proactive instead of firefighters as well as reducing costs by automating tasks and scheduling them after working hours so that they do not affect productivity.
In here lies the performance advantage of the best performing businesses so that they can drive revenue and let the technology do the police work.