AAdopting an IT Service Management strategy ensures good governance by applying industry IT best practices.  It allows businesses to align the business and IT so that IT can function as the enabler and not simply a cost centre.  Let’s take your business from good to great with ITSM.

REDUCE RISK WITH IT SERVICE MANAGEMENT REDUCE RISK


SOLUTION: IT Service Desk - IT Documentation
RESULT: Reduce the risk of memorized password and IT documentation being held hostage by using an IT Documentation System with secure and trusted storage, accessible by the business at all times.


SOLUTION: Virtual IT Manager - Problem Management
RESULT: Address the risk and impact of repetive problems with a structured monthly/quarterly or bi-annual Problem Management service to determine the symptoms, patterns and solutions.


SOLUTION: Virtual IT Manager - Monthly Meetings
RESULT: A structured monthly meeting platform for discussing IT Business risks, business requirements and planning mitigation's.


SOLUTION: Virtual IT Manager - Executive Summaries
RESULT: With Executive Summary reporting the risks threatening the business is highlighted and corrective action can be planned and implemented.

REDUCE RISK WITH IT SERVICE MANAGEMENT REDUCE RISK


SOLUTION: IT Service Desk - IT Documentation
RESULT: Reduce the risk of memorized password and IT documentation being held hostage by using an IT Documentation System with secure and trusted storage, accessible by the business at all times.


SOLUTION: Virtual IT Manager - Problem Management
RESULT: Address the risk and impact of repetive problems with a structured monthly/quarterly or bi-annual Problem Management service to determine the symptoms, patterns and solutions.


SOLUTION: Virtual IT Manager - Monthly Meetings
RESULT: A structured monthly meeting platform for discussing IT Business risks, business requirements and planning mitigation's.


SOLUTION: Virtual IT Manager - Executive Summaries
RESULT: With Executive Summary reporting the risks threatening the business is highlighted and corrective action can be planned and implemented.


SOLUTION: IT Service Desk - Business Hours
RESULT: Utilizing an external business hours helpdesk ensure that internal staff can focus on their core responsibilities and not waste time and money tracking IT related tickets.


SOLUTION: IT Service Desk - After Hours 24/7
RESULT: Standby/overtime salary costs are reduced by utilizing the After Hours support desk and per minute costs for support.


SOLUTION: IT Service Desk - Operator Licenses
RESULT: Costs are reduced by utilizing our volume licensing versus engaging directly with helpdesk vendors.


SOLUTION: Virtual IT Manager - Financial Management
RESULT: Good business practice dictates that technology prices should be evaluated frequently to allow for renegotiations for more value or a lower price. A monthly, quarterly or bi-annual consulting session will aid in cost reduction or optimization..

REDUCE COST WITH IT SERVICE MANAGEMENT COST

REDUCE COST WITH IT SERVICE MANAGEMENT COST


SOLUTION: IT Service Desk - Business Hours
RESULT: Utilizing an external business hours helpdesk ensure that internal staff can focus on their core responsibilities and not waste time and money tracking IT related tickets.


SOLUTION: IT Service Desk - After Hours 24/7
RESULT: Standby/overtime salary costs are reduced by utilizing the After Hours support desk and per minute costs for support.


SOLUTION: IT Service Desk - Operator Licenses
RESULT: Costs are reduced by utilizing our volume licensing versus engaging directly with helpdesk vendors.


SOLUTION: Virtual IT Manager - Financial Management
RESULT: Good business practice dictates that technology prices should be evaluated frequently to allow for renegotiations for more value or a lower price. A monthly, quarterly or bi-annual consulting session will aid in cost reduction or optimization..

INCREASE REVENUE WITH IT SERVICE MANAGEMENT REVENUE


SOLUTION: IT Service Desk - After Hours 24/7
RESULT: Revenue is increased as staff remain productive any time of the day with IT support being available after hours.


SOLUTION: IT Service Desk - Operator Licenses
RESULT: Our cutting edge Helpdesk Operator licenses ensure your tickets can be logged, tracked and service levels measured to ensure that staff receive the support they require to achieve the business revenue goals..


SOLUTION: Virtual IT Manager - Problem Management
RESULT: Revenue is increased by performing structured monthly, quarterly or bi-annual audits on problem trends and resolving the underlying problem causing incidents (outages).


SOLUTION: Virtual IT Manager - Monthly Meetings
RESULT: Revenue stability and revenue growth is supported by Executive Summary, Problem Management, Financial Management reports. Business strategy is translated into IT action plans to deliver on the business requirements.


SOLUTION: Virtual IT Manager - Financial Management
RESULT: Financial spend assessments increases revenue by finding low value spend and redirecting savings to provide enhanced capacity and capabilities to high value activities where they are needed most.


SOLUTION: Virtual IT Manager - Executive Summaries
RESULT: Revenue stability or revenue growth expectations are met because management is supplied with capacity information on IT systems to confirm that these systems are able to support and deliver their business revenue growth objectives.

BRIDGE THE GAP BETWEEN IT AND BUSINESS NEEDS

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