Support requirements differ vastly across industries and even businesses within those industries.  The three constants regardless of industry or business niche are:

  • Mitigate Risk by performance proactive hardware maintenance to avoid outages
  • Reduce Costs by releasing internal staff from non-essential IT functions and provide day to day fixed price support and lower rates
  • Support Revenue growth by rapidly restoring services so that staff can work with the use of Service Level Agreements

Let us design a Support Service experience which matches the business growth needs.

REDUCE RISK WITH IT SUPPORT SERVICES RISK


SOLUTION: Support Bundle with Hardware Maintenance
RESULT: Structured monthly hardware maintenance ensures that critical IT equipment has software updates applied, configuration backups completed, health checks performed and UPS power test checks to reduce the risks of outages.


SOLUTION: Support Services - Data Management Monitoring
RESULT: With a dedicated backup and email archival monitoring team assigned the risk of backups going unchecked is mitigated. Daily backups reports keeps parties informed while remediation plans deal with events where no backups or failures occurred.

REDUCE RISK WITH IT SUPPORT SERVICES RISK


SOLUTION: Support Bundle with Hardware Maintenance
RESULT: Structured monthly hardware maintenance ensures that critical IT equipment has software updates applied, configuration backups completed, health checks performed and UPS power test checks to reduce the risks of outages.


SOLUTION: Support Services - Data Management Monitoring
RESULT: With a dedicated backup and email archival monitoring team assigned the risk of backups going unchecked is mitigated. Daily backups reports keeps parties informed while remediation plans deal with events where no backups or failures occurred.


SOLUTION: Support Bundle
RESULT: Costs are optimized with an Amount Based retainer with reduced rates. Pick and choose from 1st line (workstation), 2nd line (high level) or 3rd line (consultant) engineers and maximize the investment in IT maintenance.


SOLUTION: Data Management Monitoring
RESULT: Cost is reduced on staff as there is no need to employ internal backup/archival staff or to use internal staff time to manage reporting and tracking of backups and email archival.


SOLUTION: User Fixed Fee Remote Support
RESULT: Fixed Fee Remote Support ensures that the day to day IT problems are addressed for all Business Applications as part of a cost effective fixed monthly price.

DECREASE COST WITH IT SUPPORT SERVICES COST

DECREASE COST WITH IT SUPPORT SERVICES COST


SOLUTION: Support Bundle
RESULT: Costs are optimized with an Amount Based retainer with reduced rates. Pick and choose from 1st line (workstation), 2nd line (high level) or 3rd line (consultant) engineers and maximize the investment in IT maintenance.


SOLUTION: Data Management Monitoring
RESULT: Cost is reduced on staff as there is no need to employ internal backup/archival staff or to use internal staff time to manage reporting and tracking of backups and email archival.


SOLUTION: User Fixed Fee Remote Support
RESULT: Fixed Fee Remote Support ensures that the day to day IT problems are addressed for all Business Applications as part of a cost effective fixed monthly price.

INCREASE REVENUE WITH IT SUPPORT SERVICES REVENUE


SOLUTION: Fixed Fee Remote Support
RESULT: Our Service Level Agreement for Fixed Fee Remote Support ensures that staff receive a consistent and measureable support experience with less time waiting for support and more time spent on revenue driving activities.

INCREASE REVENUE WITH IT SUPPORT SERVICES REVENUE


SOLUTION: Fixed Fee Remote Support
RESULT: Our Service Level Agreement for Fixed Fee Remote Support ensures that staff receive a consistent and measureable support experience with less time waiting for support and more time spent on revenue driving activities.

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